Homebase
What: Platform that allows Social Service Providers to share information about the availability of their services with people experiencing homelessness and law enforcement.
My Role: Researcher & Designer
Final Deliverable: POC designs for Application & Portfolio Integration Stragety
Research
Qualitative Research Sessions
Bi-Weekly virtual meetings with customer.
Discussions ranged from general social service knowledge to specific A/B preference testing.
Customer: Boyle Street Community Services’ Director of Programming: Dan Zimmerman
Edmonton, Canada
Quantitative Questionnaires
Questionnaire sent to several agencies to obtain objective and quantifiable information regarding the services and programs they provide. Looking for trends across the Public service Provider sector
Customer: Service provider organizations across the city of Indianapolis, IL, USA
In-Person User Testing
Prototype testing with the unhoused community of Edmonton, CA & research interviews with with employees of Service Provider.
Design
User Stories
Sketching and Group Brainstorm both on paper and digital. Exercises include heat mapping, crazy 8’s and rapid prototyping
MVP Prototype Design
Multiple Rounds of Designing protoytpes for user testing. Improving usability each time
Final Designs
POC Designs + Portfolio Integration Strategy
App Armor Integration
Communities purchase App Armor as “Front Door” with an added ‘unhoused assistance’ widget. There are over 400 cities in the United States and Canada with over 100K residents, all of which are struggling with the issue of homelessness. AppArmor is currently serving ~50 of those cities.
Service Worker Login
Service Workers have specialized access to update the availability of their services.
Service Provider Portal
Service Employees can upload and maintain the services they have available, giving them increased visibility into their organization.
Locations are linked to Motorola-Facility, providing Dispatchers more information about their locations.
Dispatcher Integration
Information of Services available to 911 call-takers